FAQs

 What can I expect?

We are located in a heritage listed building in North Adelaide with a discreet entrance and exit. The building provides a comfortable, relaxing environment with a welcoming and homely waiting room.

Tea, coffee or water will be offered to you upon arrival. Our consulting rooms feature comfortable chairs and South Australian artwork providing a pleasant atmosphere more like the home of a trusted friend than a medical practice.

You will be asked to complete a personal details form. You will have the opportunity to discuss with the practitioner any questions you may have about your paperwork and about your appointment.

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How will I benefit from seeing a psychologist?

It’s easy for you to get fixed in certain ways of thinking, behaving, performing and relating to others. At Attuned Psychology we provide you with an objective sounding board, support, resources and techniques so you can see your way through these blocks and achieve your desired outcomes.

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How long is a session?

If you come individually, one and a half hours is allocated for an initial consultation. This allows your practitioner to establish the history of your problems, establish some goals for your therapy and give you some strategies that will help you start working towards your outcomes straight away.  Subsequent consultations are generally one hour in duration, unless you require more time.

If you are coming for relationship counselling or family therapy, both initial and subsequent consultations will usually be for at least one and a half hours. This ensures that everyone has the opportunity to participate and address the issues fairly.

Every effort will be made to accommodate your specific needs.

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How many sessions will I need?

Most people see a psychologist for between one to twelve sessions, however this will depend on the complexity and the nature of the issues.

You may just need a couple of sessions to address a very specific concern or you may have a number of issues that require longer-term treatment.

The psychologist you are seeing will be able to give you a clearer idea once they have developed a good understanding of what you require. This may take one or two sessions.

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How do I make an appointment?

To make an appointment, please contact our office phone on 08 8361 7008. If the office is unattended, please leave a message on the answering machine, we will return your call as soon as possible. Alternatively you can click here to make an appointment.

When can I see someone?

Appointments are available Monday to Friday during business hours and after hours. Appointments after hours are available on several evenings and also on Saturdays with a number of practitioners to ensure that you may access our services at times that are most convenient for you.

What if it’s an emergency?

Emergency appointments are available. Please notify us when you call to make an appointment that you need to see someone urgently. Every effort will be made to ensure an appointment is made available to you as soon as possible.

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Do I need a referral?

A doctor’s referral is not required if you wish to access the service.

Clients wishing to refer through the Medicare’s Better Access to Psychologists Scheme, do require a written referral from their general practitioner, paediatrician or psychiatrist.

If you have been referred to Attuned Psychology by your GP, you’ll need to have a Mental Health plan completed at a consultation prior to your first appointment.

Referrals via Medicare or private health are not possible with our psychotherapist or Clinical Sexologist.

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What about confidentiality?

Attuned Psychology abides by a strict Code of Ethics and guidelines that are set by law for psychologists regarding confidentiality, ethics, privacy, professional conduct and responsibility to clients.

All information that you disclose to a psychologist is confidential and will not be revealed to any other person without your written permission to do so. The only exceptions to this general rule are when:

  • The file is subpoenaed by a court of law
  • Failure to disclose information would place you or another person at risk
  • The psychologist believes a child or adolescent may be or have been subject to some form of abuse. By law, psychologists are mandated to report this information to the appropriate authorities
  • You give written consent for written information to be released to a designated agent

This information is part of the legal requirement to document what happens during sessions and enables the psychologist to provide relevant and informed psychological services. At any stage you may request to see the information keep on file.

All Registered Psychologists are bound by their registration to adhere to these prinicples.

Our non-Psychologist Therapists are bound by the same privacy principles:

  • Agreement as members of Attuned Psychology
  • By these principles found in law and
  • the codes of ethics of their professional associations.

All non-Psychologist Therapists are members of an association appropriate to their profession.

Which include:

The Society of Australian Sexologists code of Ethics and Practice

Counselling Association of South Australia (CASA)

Should you wish to obtain a copy of your confidential case notes a request may be lodged in writing. For further information about your privacy, you may obtain a copy of the National Privacy Principles from the office of the Federal Privacy Commissioner.

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What payment methods do you accept?

Cash, cheque, Visa, Mastercard and EFTPOS payments are accepted.

Medicare rebates are available for those who have a current Mental Health Care Plan and a referral from their GP.  The rebate is claimed after payment is made in full.  On the spot claims are available for Medicare rebates via EFTPOS.  Private Heath Fund rebates are available utilising the HICAPS facility.  Please check with your health fund about cover for psychological services.

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Are services covered by private health insurance or Medicare?

As Registered Psychologists, the services with any of our psychologists qualify for private health insurance or a Medicare rebate, depending on the nature of the issues and the service.

For private health members, the rebate will depend on your health cover.

If you have been referred with a Mental Health Care plan under Medicare you will be entitled to a rebate. You cannot claim both rebates.

Please note that our psychotherapist and Clinical Sexologist do not qualify for any rebate

For more information about Medicare rebates click here.

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What if I need to cancel?

A minimum of 72 hours is required when cancelling appointments to avoid a charge. The breakdown of charges are as follows:-

  • Less than 24 hours notice, 100% of fee
  • 24-48 hours notice, 50% of fee
  • 48-72 hours notice, 25% of fee

If you need to cancel an appointment, please notify the office as soon as possible by calling 08 8361 7008.

If the office is unattended, please leave a message on the answering machine, we will return your call as soon as possible. Alternatively you can click here and submit an online enquiry form.  Our cancellation policy is in line with the Australian Psychological Society’s guidelines.

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What is the Medicare Rebate for services provided by Attuned Psychology?

Currently the rebate is $124.50 per consultation for a Clinical Psychologist. For services with a Psychologist the rebate is $84.80 per consultation. 

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Can I go directly to a psychologist to receive treatment through Medicare?

No. To claim a Medicare rebate with a psychologist you must be referred by your general practitioner, psychiatrist or paediatrician. Your GP will need to complete a detailed mental health assessment and prepare a Mental Health Care Plan before referring you to a psychologist. You should book a longer consultation with your GP to enable time for this assessment and paperwork.

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Can I get a Medicare Rebate and Claim the Service on my Private Health Insurance?

No. You cannot use your private health insurance ancillary cover to top up the Medicare rebates for these services.

You need to decide if you will use Medicare or your private health insurance ancillary cover to pay for psychological services. You can either access rebates from Medicare by following the claiming process or claim where available on your insurer’s ancillary benefits. Speak to your private health fund to find out which option is best for you.

To download a more comprehensive fact sheet about Medicare rebates for psychological services, click here.

Further Information is also available from the Australian Government Department of Health and Ageing: www.health.gov.au

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What is the difference between a psychologist and psychiatrist?

Psychologists and psychiatrists both work in the area of mental health and often work together to assist people improve their lives.

However; there are significant differences between the two professions in the services they provide, their training and their treatment approach.

Psychologists have extensive University training and experience in the understanding of human behaviour and may have experience focused on various aspects of psychology.

Our psychologists all have postgraduate qualifications and experience in Clinical Psychology, providing them with a thorough understanding of the assessment, treatment and prevention of mental illness and other psychological problems.

Psychiatrists in contrast have a medical degree and specialist qualifications in psychiatry. Psychiatrists mainly treat people with a mental illness such as schizophrenia, whereas the majority of psychologist clientele are quite healthy people who want to function better in a particular area of their lives.

Psychologists with specialist training in Clinical Psychology also treat people suffering from a mental illness providing scientifically validated psychological treatment that does not include the use of medication.

Psychiatrists are able to prescribe medication and some combine this with other forms of therapy. Psychologists are not able to prescribe medication.

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