We are located in a heritage listed building in North Adelaide with a discreet entrance and exit. The building provides a comfortable, relaxing environment with a welcoming and homely waiting room.
Tea, coffee or water will be offered to you upon arrival. Our consulting rooms feature comfortable chairs and South Australian artwork providing a pleasant atmosphere more like the home of a trusted friend than a medical practice.
You will be asked to complete a personal details form. You will have the opportunity to discuss with the practitioner any questions you may have about your paperwork and about your appointment.
It’s easy for you to get fixed in certain ways of thinking, behaving, performing and relating to others. At Attuned Psychology we provide you with an objective sounding board, support, resources and techniques so you can see your way through these blocks and achieve your desired outcomes.
If you come individually, one and a half hours is allocated for an initial consultation. This allows your practitioner to establish the history of your problems, establish some goals for your therapy and give you some strategies that will help you start working towards your outcomes straight away. Subsequent consultations are generally one hour in duration, unless you require more time.
If you are coming for relationship counselling or family therapy, both initial and subsequent consultations will usually be for at least one and a half hours. This ensures that everyone has the opportunity to participate and address the issues fairly.
For child and adolescent therapy, both initial and subsequent consultations will usually be 1 hour in duration unless there are times where the practitioner believes that 1.5 hours is required to address your needs and request.
Every effort will be made to accommodate your specific needs.
Most people see a psychologist for between one to twelve sessions, however this will depend on the complexity and the nature of the issues.
You may just need a couple of sessions to address a very specific concern or you may have a number of issues that require longer-term treatment.
The psychologist you are seeing will be able to give you a clearer idea once they have developed a good understanding of what you require. This may take one or two sessions.
Appointments are available Monday to Friday during business hours and after hours. Appointments after hours are available on Monday-Thursday evenings and also on Saturdays with a number of practitioners to ensure that you may access our services at times that are most convenient for you.
We are not a crisis service and provide assessment and therapeutic services during scheduled times, however we do understand that during difficult periods you may require a more urgent appointment to support you. We will do our best to accommodate this if at all possible. Please notify us when you call to make an appointment that you would like to see someone urgently or that you need to see your current practitioner earlier than your scheduled appointment. We will then do our best to book you in at an earlier time to better meet your needs or put you on a waiting list to book you in as soon as we have a cancellation.
In the case of an emergency where you or someone you are with are at immediate risk, please ring 000 or present to your local hospital emergency department. If you feel you need to speak to someone outside of office hours call Mental Health Triage on 131465 who are available 24 hours per day in South Australia. If you are in another state call Beyond Blue on 1300 22 4636 or the Suicide Callback Service on 1300 659 467
A doctor’s referral is not required if you wish to access the service.
Clients wishing to refer through the Medicare’s Better Access to Psychologists Scheme, do require a written referral from their general practitioner, paediatrician or psychiatrist.
If you have been referred to Attuned Psychology by your GP, you’ll need to have a Mental Health plan completed at a consultation prior to your first appointment.
Referrals via Medicare or private health are not possible with our Clinical Sexologist.
Attuned Psychology abides by a strict Code of Ethics and guidelines that are set by law for psychologists regarding confidentiality, ethics, privacy, professional conduct and responsibility to clients.
All information that you disclose to a psychologist is confidential and will not be revealed to any other person without your written permission to do so. The only exceptions to this general rule are when:
- The file is subpoenaed by a court of law
- Failure to disclose information would place you or another person at risk
- The psychologist believes a child or adolescent may be or have been subject to some form of abuse. By law, psychologists are mandated to report this information to the appropriate authorities
- You give written consent for written information to be released to a designated agent
This information is part of the legal requirement to document what happens during sessions and enables the psychologist to provide relevant and informed psychological services. At any stage you may request to see the information keep on file.
All Registered Psychologists are bound by their registration to adhere to these prinicples.
Our non-Psychologist Therapists are bound by the same privacy principles:
- Agreement as members of Attuned Psychology
- By these principles found in law and
- the codes of ethics of their professional associations.
Our Clinical Sexologist is a member of an association appropriate to her profession and abides by The Society of Australian Sexologists code of Ethics and Practice
Should you wish to obtain a copy of your confidential case notes a request may be lodged in writing. For further information about your privacy, you may obtain a copy of the National Privacy Principles from the office of the Federal Privacy Commissioner.
Cash, cheque, Visa, Mastercard, AMEX, Diners and EFTPOS payments are accepted.
Medicare rebates are available for those who have a current Mental Health Care Plan and a referral from their GP. The rebate is claimed via Medicare easy claim either via our HICAPS machine or online (provided you have provided account details to Medicare) after your payment is made in full. On the spot claims are available for Medicare rebates via EFTPOS.
Private Heath Fund rebates are available utilising the HICAPS facility. You will need your private health card to swipe through the HICAPS machine and then you will be asked to pay the gap. Please check with your health fund about cover for psychological services.
As Registered Psychologists, the services with any of our psychologists qualify for private health insurance or a Medicare rebate, depending on the nature of the issues and the service.
For private health members, the rebate will depend on your health cover.
If you have been referred with a Mental Health Care plan under Medicare you will be entitled to a rebate. You cannot claim both rebates.
Please note that our Clinical Sexologist do not qualify for any rebate.
For more information about Medicare rebates click here.
A minimum of 72 hours (excluding Sundays and Public Holidays i.e. 3 Attuned Business Days) is required when cancelling appointments to avoid a charge. The breakdown of charges are as follows:-
- Less than 24 hours notice, 100% of fee
- 24-48 hours notice, 50% of fee
- 48-72 hours notice, 25% of fee
If you need to cancel an appointment, please notify the office as soon as possible by calling 08 8361 7008.
If the office is unattended, please leave a message on the answering machine, we will return your call as soon as possible. Alternatively you can click here and submit an online enquiry form. Our cancellation policy is in line with the Australian Psychological Society’s guidelines.
As we have increased demand for our services, it is vital that we receive as much notice as possible to allow us to rebook from our waiting list. Unfortunately, we have had to enforce a Cancellation Policy, (which we provide at initial consult, and again upon request), charging for cancelled and rescheduled appointments that occur with less than 72 hours notice. Also, please be aware that because we are often fully booked for 3-4 weeks in advance, and as many new and ongoing clients are on a waiting list for appointments, that your next available appointment opportunity may be 2-3 weeks after the cancellation date.
It is important to consider your ongoing treatment needs before making a cancellation.
If you have any difficulty with the cancellation policy, or any related matter, please discuss this immediately with Alexandra Frost, Director.
Currently the rebate is $124.50 per consultation for a Clinical Psychologist. For services with a Psychologist the rebate is $84.80 per consultation.
No. To claim a Medicare rebate with a psychologist you must be referred by your general practitioner, psychiatrist or paediatrician.
Your GP will need to complete a detailed mental health assessment and prepare a Mental Health Care Plan before referring you to a psychologist.
You should book a longer consultation with your GP to enable time for this assessment and paperwork.
No. You cannot use your private health insurance ancillary cover to top up the Medicare rebates for these services.
You need to decide if you will use Medicare or your private health insurance ancillary cover to pay for psychological services. You can either access rebates from Medicare by following the claiming process or claim where available on your insurer’s ancillary benefits. Speak to your private health fund to find out which option is best for you.
To download a more comprehensive fact sheet about Medicare rebates for psychological services, click here.
Further Information is also available from the Australian Government Department of Health and Ageing: www.health.gov.au
Psychologists and psychiatrists both work in the area of mental health and often work together to assist people improve their lives.
However; there are significant differences between the two professions in the services they provide, their training and their treatment approach.
Psychologists have extensive University training and experience in the understanding of human behaviour and may have experience focused on various aspects of psychology.
Our psychologists all have postgraduate qualifications and experience in Clinical Psychology, providing them with a thorough understanding of the assessment, treatment and prevention of mental illness and other psychological problems.
Psychiatrists in contrast have a medical degree and specialist qualifications in psychiatry. Psychiatrists mainly treat people with a mental illness such as schizophrenia, whereas the majority of psychologist clientele are quite healthy people who want to function better in a particular area of their lives.
Psychologists with specialist training in Clinical Psychology also treat people suffering from a mental illness providing scientifically validated psychological treatment that does not include the use of medication.
Psychiatrists are able to prescribe medication and some combine this with other forms of therapy. Psychologists are not able to prescribe medication.